We use your address to determine your service
area, travel
charge, and if
you require a two or three-hour minimum. To
ensure that we are respecting your settings
and calculating your rates accurately we take
steps to validate and verify your address.
This process is typically seamless but there
are times when we don't recognize the address
you have provided, and this article will help
you troubleshoot those situations.
Address Suggestion
A suggested address prompt is very common, and
oftentimes is intended to standardize the
address format. You can expect to see a
suggestion if you used all lowercase letters,
spelled "Drive" instead of abbreviating to
"Dr", or if you had minor typos.
If the address we suggest is the same one you
entered but formatted differently you should
accept the suggestion. You can ignore the
suggestion and keep what you entered by
clicking 'continue with the address
entered'.
Address is Unknown
The most common reason that this occurs is when
the city, state, and/or
zip code is not what we expect them to be. For
example, if you were to enter Tampa, FL
27703 you would absolutely be prompted
with this message. But chances are that you
know what your address is, and this is
primarily in place to prevent typos from
messing up your account. There are also rare
occasions where a valid address cannot be
found or verified, and it most often occurs
when the address is brand new.
The simplest method of resolving this message
is to correct or change the address. However,
if you are absolutely certain that the address
is valid and has been entered correctly you
are still able to save it, which will require
moderation from Vendor Support. This typically
doesn't take very long, but your location will
be temporarily inactive (unable to receive
new requests) until the address has
been reviewed.
We know that it is frustrating to be informed
that the information you provided isn't
accurate, especially when you know that it is.
But it is important to remember that this
process is in place to protect your account
and to make sure that the requests you receive
are within your service area and at the rates
you have set.