May 19th, 2020 (Updated): The federal government has recently released state reopening guidelines, which indicate that each state government will be in charge of openings, closures, and shelter-in-place recommendations. We recommend checking with your state government to stay updated with your local guidelines.

For both new and existing reservations, we will waive all cancellation and reschedule fees due to COVID-19 when at least 24 hours notice is given.

Original notice posted on 3/16/2020

As the COVID-19 virus continues to impact our country for the unforeseeable future, we know that you may have questions and concerns. We want you to know that our top priority is your safety, as well as the safety of the movers that we work with. We have taken into account the business recommendations of the Centers for Disease Control and Prevention and The World Health Organization, and we will continue to monitor all CDC recommendations daily.

Even during these uncertain times, we understand that moving is still necessary for many people. To ensure that you're able to get the help that you need, our platform remains operational allowing you to book movers all across the country. Customer Support continues to be available to assist both customers and vendors, and our business hours remain unchanged.

Monitor the coronavirus updates from the World Health Organization and the Centers for Disease Control and Prevention. It is highly recommended that you also monitor the information provided by your local authorities and review local restrictions.

For Customers

We know that planning a move right now is even more difficult and stressful than usual. While nobody can say for certain what will happen tomorrow or next month, we want you to know that you can book your movers without having to worry about fees if you need to cancel or reschedule. If your move has been impacted by COVID-19 we are waiving cancellation and reschedule fees, we just require 24 hours notice.

 If your move is delayed due to COVID-19 we can put your reservation on hold until you have a new date.

If your move hasn't been impacted by COVID-19 we still encourage you to discuss a backup plan and reschedule options with the moving company that is servicing you. You can access their contact information in your request summary, as well as your confirmation email.

What can I do to prepare for my move?

There are things that you can do to help everyone remain safe and healthy. This includes:

  • Cleaning and sanitizing both furniture and boxes before the movers arrive
  • Schedule your water to be turned off the day after your move. This will allow everyone to wash their hands properly
  • Have anti-bacterial hand soap available
  • Maintaining a six-foot distance from the movers while they work
  • Minimizing the number of people, such as friends and family, at the residence on moving day
  • Refraining from assisting with the move
  • Have household cleaner or anti-bacterial wipes available to clean surfaces and objects that people touch often
  • Since doorknobs are hot spots for germs, we suggest propping open all doors so that the movers won't have to touch them

For Movers

Can customers still book my company?

At this time there haven’t been any changes that would prevent customers from submitting new requests. Your company will continue to show in results for the dates that you are available.

What if my business has been affected by the coronavirus?

You should let potential customers know if you’ve made changes to your daily operations by updating your account.

  • If your availability has changed update your availability calendar
  • Make sure customers can contact the right people. Verify that your contact information is correct and consider adding a secondary contact
  • When customer's find you on they’ll also see your business description. This should be kept up-to-date with any recent changes or updates
  • If you need to supplement lost revenue consider optimizing your profile to encourage more customers to book you
  • If you need to suspend operations entirely you can change your profile status to inactive
What Extra Measures can I take for the Safety of the Movers and Customers?

Aside from the recommendations from the Centers for Disease Control and Prevention, some key tips to follow are:

  • Communicating with your customers is always key, but during this difficult time it is even more important. When receiving a new request you should always contact the customer directly to introduce yourself, but this is also an especially smart time to address any concerns related to the virus. We highly recommend making additional follow up calls closer to the move date so that any changes or concerns are properly communicated
  • Ensure that you're actively monitoring the health of your movers. If a mover becomes symptomatic or begins to show signs of being sick they must stay home to reduce the spreading of the virus
  • Use common sense! Make sure your crews are properly stocked and using gloves, hand sanitizer, or similar disinfecting supplies. It may also be a good idea to keep them stocked with soap in case the houses they're moving have running water for them to wash their hands before/after
  • Utilize an e-sign application to allow the customer to sign the work order
  • Consider suggesting your customers use their contactless-enabled cards or digital wallet (Google Pay, Apple Pay, Paypal, Zelle, etc) to pay their balance
  • Clean and disinfect your moving equipment and credit card reader after each job. Learn how to properly clean your card reader
  • Whenever possible, maintain a six-foot distance from the customer
What if we do not Feel Safe Servicing a Move?

If you feel that a move presents a health risk to you, your movers, or the customer, you should communicate with the Customer and contact Vendor Support immediately.