Most of our documents can be electronically
signed, and we encourage you to use this
feature to save time and hassle. If you have
questions about e-sign documents or need help
using the e-sign application you will likely
find an answer below.
What Devices Can I Use to E-sign?
The e-sign process is easiest when completed on
a laptop or desktop, or any device with a full
browser. You can e-sign documents from a
mobile device or tablet, but you may be
required to download a mobile app to complete
the process. To avoid having to download an
app we highly recommend that you use a
device with a full browser instead of a mobile
phone or tablet.
Is a Mobile App Required?
In most cases, no. However, the e-sign platform
we utilize may try and force you to download
the mobile app on certain devices. Most
Android devices and tablets can e-sign in the
mobile browser without an app being
If your device requires you to download a
mobile app you may be able to work around the
requirement by using the request desktop
site option on your device. By doing
so you will likely be able to proceed with the
signing process as this will bypass the mobile
restrictions. Learn how to do this for iPhone and Android.
What if I am Unable to E-Sign?
If you have tried the troubleshooting tips
above and continue to have problems then you
should download and print the static PDF
version of the document. For most documents
you will find the link to the PDF document in
the email which requested your signature. Once
you have completed the document you can return
it to us by fax or email, using the contact
information found on the document.