In February we published an Introduction to SPP, our long awaited transition to a marketplace format. With the official release date just days away we wanted to provide our vendors with a more comprehensive guide to how SPP will change our program and policies. These changes will become effective March 31st, 2018,
SPP was released on 4/12/2018.
Pricing and Payment
| Status
| Details
|
|---|
Mover Rates
| Changed
| Based on the rates you set
|
Calculated Price
| Changed
| Calculated based on your rates, service rules and applicable fees
|
Additional Fees
| Changed
| Add fees for moving equipment, heavy items and specialty items
|
Collecting Payment
| No Change
| Collect from the customer. Must allow payment by cash or credit card
|
Honoring Pricing
| Changed
| If prices or fees are changed you must still honor the previous price settings for up to seven days
|
Our Fee
| No Change
| A flat fee based on the crew size is added to your pricing. We bill the customer this amount as their booking deposit
|
Service Rules
| Status
| Details
|
|---|
Equipment/Materials
| Changed
| Your settings specify what you will provide and the rules/fees
|
Heavy Items
| Changed
| Your settings specify what heavy items you move and the rules/fees
|
Packing Service
| Changed
| Your settings specify if you provide packing services and materials. If you provide materials you will establish your own per item prices
|
Availability
| Changed
| Set your global defaults for weekends, same day and next day
|
Max Distance
| Changed
| Set the maximum distance you are willing to travel to a customers location
|
Booking Process
| Status
| Details
|
|---|
Profile in Results
| Changed
| Your profile and calculated price will appear in search results. Customers will choose their mover based on these results
|
Results Filtering
| Changed
| Your company will be included or filtered from results based on the search parameters and your settings
|
Communication
| Changed
| Ability to communicate with prospective customers before a booking request is submitted
|
Booking Requests
| Changed
| Accept, decline or request changes to a booking request
|
Response Time
| Changed
| The speed in which you respond to requests and tracked. Average response time will be shown on your profile.
|
Response History
| Changed
| The number of requests that have been declined or not responded to will be shown on your profile.
|
Penalties
| Changed
| A tiered escalation policy that will apply account suspension, termination or fees when too many requests are declined
|
Scheduled Moves
| Status
| Details
|
|---|
Changes/Reschedules
| Changed
| Both customer and vendor can request changes to a booked move
|
Minimum/Addtl Hours
| Changed
| Your settings determine if you require a 2 or 3 hour minimum. The customer may reserve additional hours at the time of booking as well
|
Communication
| Changed
| You are responsible for communicating with the customer directly
|
Paperwork
| No Change
| A copy of the completed work order must be submitted to us
|
