An account may be deactivated for many reasons, often due to violating our Terms of Service or if the mover performed poorly on our marketplace. Poor performance is most often attributed to customer rating, acceptance rate, response rate, cancellations and no shows.

Our Vendor Support Managers routinely audit mover accounts. These audits are part of an effort to ensure customer satisfaction, and that you uphold our Terms of Service.

Can My Account Be Reactivated?

An account may be eligible for reactivation, but this depends on the factors that led to the deactivation.

If your account has been deactivated and you'd like to determine if it can be reactivated, contact Vendor Support at (888) 354-8303 or submit a ticket.