An arrival window is a block of time in which the movers may arrive. For example, an 8am-10am arrival window means that the movers can arrive any time between 8am and 10am.

Scheduling An Arrival Window

Many factors, including your location, availability on your requested date, crew size and type of move play into what times are available for scheduling. operates daily beginning with the first available arrival window of 7am-9am and continuing in one-hour increments (e.g. 8am-10am, 9am-11am, etc) throughout the day.

The last arrival window will vary by the time of year due to daylight. During the summer months we offer a 5pm-7pm and 6pm-8pm arrival window, whereas during the winter months the final slot is 4pm-6pm.

 In certain situations we may be able to accommodate a reduced arrival window or firm start time, as well as start times before or after typical operating hours. If your situation has such a requirement please contact Customer Support at (888) 354-8303.

Why Arrival Windows Are Used

Due to the nature of the moving business and the considerable amount of opportunities for delay we can never guarantee any specific start time. Weather, traffic, previous moves on the same day and customer readiness are just a few of the many variables that can create delays. Similar to an airline, once a delay occurs it generally ripples through the schedule and ultimately will impact several moves. We do guarantee that if we are going to be late we will be in contact to communicate the delay, the reason for the delay and provide an anticipated arrival time.

 You may contact your mover directly to see if they can provide you with a better expectation of their arrival time.