We send an email requesting feedback to every customer two days after the move date. If the customer submits a review for your company you will receive an email notification.

 Customer reviews and ratings are visible to the public on your company profile.

Your Review Summary

Log into your account and navigate to Reviews on the main menu. Here you can view a summary of all reviews in a table format.


Viewing Details & Responding

You can view additional details for each review by clicking the Review Id. You also have the ability to respond to the review, which will be shown on your public profile.

You can respond to a review for up to 30 days. Once a response has been submitted you will be able to edit it for seven days.


Your Company Rating

Every customer review affects your overall rating, which can be a value of 1 to 5 (5 being the highest, 1 the lowest). You can see your current rating in My Locations or by visiting your public profile.