Reviews are vital to winning over prospective
customers, and every new booking is an
opportunity to get another review. We'll send
you an email notification every time a new
review is submitted.
View Your Reviews
There are a number of ways to find and view
your customer reviews:
- Dashboard: Reviews received within
the last seven days are shown in your New Reviews feed
- Reviews: View all of your customer
reviews from your Reviews page
- Work Orders: When a work order has
a customer review it will be shown here as
When you respond to your reviews, both positive
and negative, you show that you care about
your customers. Your response can also turn a
negative review into something positive, and
even attract new customers, when you respond
in a professional way.
You can respond a review within 30 days of when
the review was written. And you can edit a
review response for up to 7 days after you
responses are visible to the public and shown
on your public profile.
How to respond to
Open the review that you want to respond to.
You can do this by clicking the link in the
email notification we sent, or from one of the
pages mentioned above. You can then enter your
response in the text area provided, and click save to publish it.
We'll continue to show the response text area
for 7 days after you publish your response. If
you need to edit the response, simply update
the text and click save again. This
will publish your edited response.