An arrival window is the time frame in which the movers are scheduled to arrive at the customer's location. In most cases we will attempt to schedule a two hour arrival window, as this allows flexibility for traffic, weather, delays caused by other moves, etc.
It's important to be aware that not all moves will be scheduled with a two hour AW. Other possibilities included a firm start time, reduced AW or a wide AW. Learn more about each below.
- Firm Time: An exact start time. Often necessary for moves with a reserved elevator, live load/unload or other time restriction. For example, 9:00am FIRM would require the movers to start (and be on site) at 9:00am
- Reduced AW: Typically a one hour arrival window. For example, a 9am-10am AW
- Wide AW: Any arrival window that is greater than our default of two hours. This may be necessary during peak season when you cannot commit to a two hour AW. A wide AW can be up to six hours. For example, 12pm-6pm AW