Effective communication goes a long way in
ensuring customer satisfaction. This is
especially true as the move date approaches
when communication with your customer should
occur more frequently.
Within 24 Hours
of Booking Acceptance
Take a few moments to introduce yourself and
your company shortly after accepting the
booking request. This is also a great
opportunity to confirm the move details and
provide helpful advice.
3-5 Days Prior to the Move Date
Check back in with the customer to make sure
nothing has changed and remind them about the
date and time they are scheduled for.
The Day Before
- Confirm the arrival window and, whenever
possible, give an expectation of when you
will arrive within the window
- Verify the move details (e.g. service
address, truck size, etc)
- Ask any questions you may have about the
service location or assistance with
directions
- Ask for updated information for any
details that were unknown or TBD at the
time of booking
On Moving Day
- Provide the customer with an estimated
time of arrival ()
at least 30 minutes prior to your planned
arrival. You must contact the customer
with this information before the end of
their scheduled arrival window
- Notify the customer immediately if you are
delayed and provide an accurate, updated
ETA
Communicating With
MovingLabor.com
Customer communication is important, but it's
also crucial to effectively communicate with MovingLabor.com. We require vendors to
notify us of changes (e.g. existing
reservations, account changes, etc) and to
respond to communication attempts from our
staff within 48 hours. Vendors can submit a
ticket or call (888) 354-8303 for
assistance.