As long as your booking request hasn’t been accepted by the mover, you can withdraw (cancel) the request. You won’t be charged for the booking request.

But, if you cancel after the booking request has been accepted, your reservation will be subject to the terms of our cancellation policy. If you need to cancel your reservation (an accepted booking request) refer to this article instead.

You can withdraw a pending booking request by using the customer summary link in the booking request confirmation email you received. If the request is still pending you will see an option to withdraw the request, which will cancel your pending request.

Note: You will also have the option to withdraw your current request and resubmit with a different vendor during this process if you choose to.