If your movers haven't yet arrived you should start by locating your reservation summary. Once you have your reservation information pulled up:

  1. Locate your scheduled Arrival Time to see if your reservation has an arrival window; a block of time in which the movers may arrive. If they haven't yet arrived, but are still within the arrival window, they will likely be there soon. For your own peace of mind, we encourage you to give them a call and ask for their estimated arrival time
  2. If your arrival time has passed don't panic just yet, chances are they ran long on a move before yours encountered another type of delay. At this point, you should call the mover directly and request an updated arrival time. The contact information for your mover can also be found on your reservation summary

If you're still not able to reach the mover directly call Customer Support at (888) 354-8303 and we'll immediately start working to find a replacement mover so that you're not left stranded.

We Take No Shows Very Seriously

The success of your move is very important to us and our staff will do everything they can to mitigate the inconvenience as quickly as possible. If we are unsuccessful, or if you no longer need a mover, we will refund your deposit back onto the card that you placed it on.

Okay, but what about the mover?

A no show is a major infraction that will result in the following actions:

  1. Prompt an investigation by a Vendor Support Manager. The mover would be ineligible to receive new booking requests until the investigation is closed
  2. Your reservation will reflect a no show on their account. This impacts their performance score and their quality rating
  3. If our investigation determines that the mover has a history of no shows then their account will be terminated indefinitely