If your movers haven't yet arrived you should
start by locating your reservation summary. Once
you have your reservation information pulled
up:
- Locate your scheduled Arrival Time to see if your reservation has an arrival window; a block
of time in which the movers may arrive. If
they haven't yet arrived, but are still
within the arrival window, they will
likely be there soon. For your own peace
of mind, we encourage you to give them a
call and ask for their estimated arrival
time
- If your arrival time has passed don't
panic just yet, chances are they ran long
on a move before yours encountered another
type of delay. At this point, you should
call the mover directly and request an
updated arrival time. The contact
information for your mover can also be
found on your reservation summary
If you're still not able to reach the mover
directly call Customer Support at (888)
354-8303 and we'll immediately start
working to find a replacement mover so that
you're not left stranded.
We Take No Shows Very Seriously
The success of your move is very important to
us and our staff will do everything they can
to mitigate the inconvenience as quickly as
possible. If we are unsuccessful, or if you no
longer need a mover, we will refund your
deposit back onto the card that you placed it
on.
Okay, but what about the mover?
A no show is a major infraction that will
result in the following actions:
- Prompt an investigation by a Vendor
Support Manager. The mover would be
ineligible to receive new booking requests
until the investigation is closed
- Your reservation will reflect a no
show on their account. This
impacts their performance score and their
quality rating
- If our investigation determines that the
mover has a history of no shows then their
account will be terminated
indefinitely