It's important that you receive any email communication that we send to you. While we take drastic measures to ensure that our emails are delivered to your inbox, there may be times when email is not received as expected. This tutorial will help you troubleshoot any issues you have with receiving our emails.

Gmail Users: If you have multiple inboxes (e.g. primary, social, promotions, etc) enabled you should find our emails in either 'Updates' or 'Promotions'.

Add to Contacts / Safe Sender

The most effective way to ensure you receive our email is to add us to your contacts. To do this, simply import our vCard into your email. This will automatically add our information to your safe sender list.

 Customer vCard  Vendor vCard

Search Your Email

Our email is delivered 99% of the time but may have been directed somewhere other than your primary inbox. Search your email for our mail server domain The majority of the emails we send to you will come from this domain and searching for the domain is the fastest way to locate email that has been filtered or is otherwise missing.

Remove Spam Flag

If you accidentally flag an email from us as spam the solution is simple: remove the spam flag. View instructions for unflagging a spam email in Gmail, Yahoo and AOL.

Is Your Email Correct?

If you believe you may have given us an incorrect email address, you can update this in your Request Summary

Are Your Forwarding Your Email?

The email we send is authenticated, which is how ISP's know we are the true sender of an email. When you forward an email, however, the recipient ISP may have trouble determining who the email is actually from. As a result the forwarded version may be rejected by the ISP before it is received.

To prevent this we recommend providing us with the final email address. For example, if Email A automatically forwards to Email B, you would want to have us send email directly to Email B.

If you receive mail at both Email A and Email B simply ask us to CC Email B. Unlike a forward, this method allows us to send a copy to both email addresses with our authentication protocols intact.