A credential that has been rejected will always be accompanied by a reason why. This article provides more detail for the most common reasons.
Evidence is Required
A valid, legible copy of the credential must be uploaded for review. We will reject a credential if the document provided is incorrect, expired or not applicable.
You must select the credential that matches the documentation provided. For example, a state name registration document cannot be uploaded as a city business license.
Credential Not Required
If a specific credential is not required in your area then you do not need to submit anything. Actually having a valid credential is not the same as a credential not being required. If you submit a credential stating, "Not required in my area" we will reject it since you don't actually have that credential.