A completed work order will verify that services have been performed and, if needed, provide the necessary authorization to charge the customer's credit card for the balance due. For the work order to be effective, however, it must be completed in its entirety. A successfully completed work order will have the following:

Pre-Move Waivers

On the right side of the work order, you will find waivers that reduce or release you from liability in specific situations. The movers should review each applicable waiver with the customer and have them initial each one. This must be done before moving any items.

Waiver Write-In's: Directly under the pre-move waivers is an empty section that allows you to write in whatever you'd like. This could be an additional waiver or release, information about damages, etc.

Billable Time

Titled Movers Timesheet, you will enter the start and end times of each mover. The total column will show the number of billable hours.

Balance Due

This table will already include rate and fee data associated with the original booking request. At the end of the move, it is your job to fill in the totals for each line item, such as additional hours that need to be billed. You may also need to add or update fees/charges for equipment, materials, etc.

Once all of the line items have been filled in you will add all of the charges (the individual line items) and input this amount in the Total Amount Due box.


You will collect payment directly from the customer. You must allow the customer to pay by cash or credit card.

  1. Accept payment for the balance due however you normally take payments
  2. Have the customer sign the customer signature line to complete the move
  3. Upload a copy of the completed work order in the vendor portal
  4. If the movers took photos of the job you can upload them in the vendor portal as well

 Refer to the Supplier Agreement for additional billing policies.