If you receive an email indicating that a job was reassigned, it
means that we gave the job to another company within our network. The record will still show
up in your account as either “Declined” or
“Cancelled” and will usually impact your performance
scores.
Why would a job be reassigned?
Unable to Accept a Booking Request: if a vendor receives a booking request and informs MLC that they can not accept the job before declining the request. We prefer
this route over declining jobs, as it ensures
the customer stays with MLC since jobs can not
be reassigned once declined.
Customer Requests to be Reassigned: this could happen from a pending booking request, or once a request is already accepted.
There are a number of reasons a customer would request to be reassigned, but if it was from a pending booking request, the reason would most commonly be due to response time. Vendors
technically have 24 hours to respond, but the
longer they wait to respond, the more likely
the customer will withdraw the request, or ask
for a different company to service them.
Similarly, if they request it from an already accepted job, it's likely due to communication issues.