Your performance scores provide insight into
how you're performing in our marketplace.
Every moving company has three scores:
Acceptance rate, response rate, and customer
rating. Your scores are an important ranking
signal in our quality algorithm and influence
your ranking in searches. The higher your
score, the better your placement in search
results on MovingLabor.com.
Response Rate
Your Response Rate is the rate at which you
respond to a customer's booking request. With
every request, we record how quickly you
respond. It will also be visible to
prospective customers on your profile. For
example, ABC Movers typically
responds within a few hours.
Acceptance Rate
Your
Acceptance Rate is a measurement of the number
of new requests you receive compared against
the number that you accept.
Customer Rating
Your average overall rating based on customers
that have submitted a review on
MovingLabor.com
Viewing Your
Scores
Your performance score summary can be found on
your Dashboard. Scores are updated
with every new request and customer review.
You can also see your response rate and
customer rating, if one exists, for an
individual booking request by viewing the work
order details.
Improving Your
Scores
Here are some tips for improving your scores:
- Respond
to new requests as quickly as
possible, even if you are unable to accept
the request. A timely response helps to
maintain a high response rate
- Accept as many requests as you can. This
gives you more customer rating
opportunities and will help maintain a
high acceptance rate
- If you are unable to accept a request
as-is contact Vendor Support. By providing
alternate availability options you may be
able to avoid declining the request and
negatively impacting your acceptance rate
- Keep your availability
calendar up to date by blocking
unavailable dates. This will ensure that
you only show up in results for dates that
you are available
- Keep open lines of communication with the
customer by following our communication best
practices
- Respond
to every customer
review. Reviews are visible to
the public and movers that respond to
reviews are more likely to receive new
booking requests
- If you received a poor review you should
contact the customer to discuss the issue.
If the issue can be resolved the customer
can edit their review, which will help you
maintain a high overall customer rating