An account may be deactivated for many reasons, with performance being the most common. Poor performance is often attributed to customer rating, acceptance rate, response rate, cancellations, and no-shows. 

Our Vendor Support Managers routinely audit mover accounts. These audits ensure customer satisfaction and that you uphold our Terms of Service.

An alert will be visible on your dashboard if your account has been made inactive.

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And your location status will be set to inactive and locked. 

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Can My Account Be Reactivated?

Your account may be eligible for reactivation, but this depends on the factors that led to the deactivation and if your account has an outstanding balance.

If your account has been deactivated and you'd like to determine if it can be reactivated, contact Vendor Support at (888) 354-8303 or submit a ticket.