An account may be deactivated for many reasons, with performance being the most common. Poor performance is most often attributed to customer rating, acceptance rate, response rate, cancellations and no shows. 

Our Vendor Support Managers routinely audit mover accounts. These audits are part of an effort to ensure customer satisfaction, and that you uphold our Terms of Service.

If your account has been made inactive, your account will be reflected differently when you login to the Supplier Portal Dashboard view:

Image Placeholder

Or in your Location Settings

Image Placeholder

Can My Account Be Reactivated?

An account may be eligible for reactivation, but this depends on the factors that led to the deactivation and if your account has an outstanding balance.

If your account has been deactivated and you'd like to determine if it can be reactivated, contact Vendor Support at (888) 354-8303 or submit a ticket.