If you've already accepted a move and realize at least one full business day before the move's start time that you are unable to service the move as scheduled, you must notify Vendor
Canceling a move after acceptance is a
serious matter that adversely affects your
customer, and negatively impacts customer
confidence in MovingLabor.com. It is for these
reasons that your account may be penalized,
suspended or deactivated as a result.
Effect On Your Account
In most cases, you can limit the overall effect
on your account by providing as much notice as
possible. Doing so increases the likelihood
that we can rebook the customer with another
Any penalties imposed will be applied on a
case-by-case basis, and can include one or
more of the items listed below.
- Performance scores and quality rating
could be negatively impacted. There are
major factors in determining how your company ranks
in our search results
- If the customer cannot be
rebooked with another mover, or if the
customer decides to cancel instead of
being rebooked, you must reimburse
MovingLabor.com the deposit amount
was refunded to the customer, plus any processing fees.
- If the customer can be rebooked with
another mover, and their minimum rate
exceeds yours, you must reimburse
MovingLabor.com for the full
amount of the
difference plus any processing fees.
- If fees are owed we may suspend your
account until we have been fully
reimbursed plus any processing fees.
- If we determine that you have a history of
canceling reserved moves we may deactivate your account indefinitely. Revenue loss may be added to your account plus any processing fees.