We’re glad you asked! Performance
violations occur when one or more of our
policies are not complied with. When
performance violations become a trend, or
result in a loss of revenue, the
amount lost will be added to your account as a credit owed (plus any processing
fees).
Repeat
policy
violation
offenders are subject to incur additional fees
for violating policies.
Below is a list of the typical
performance reasons for violations:
- Inaccurate Settings
- Abnormal Response Rate
- Communication Issue
- Billing Issue
- Incorrect Crew Size
- No Paperwork
- Outsourcing/Direct Booking
- Late (Showed Up)
- Unable to Service
- No Show
We understand that some circumstances are out
of your control, but often times violations
marked against your account
are preventable. We want to help you
be successful, so follow these best
practices to prevent performance
violations:
- Be Responsive: Maintain
a high response rate by replying to
booking requests ASAP, and always within
24 hours.
- Accept booking requests: Block unavailable
dates as soon as you are aware of
them to prevent declines.
- Avoid cancellations or giving a job back:
Prevent no shows.
- Maintain a high overall rating: Your performance
scores are very important.
- Communication: Keep the lines of
communication open with
your customers and notify MovingLabor.com of any changes or problems.
Still have questions? Contact Vendor
Support for more information.