If you have an existing reservation that needs
to be changed we have a number of options for
you.
Modifications (Minor
Details)
If you need to modify minor details of your
move, and the modifications are not the
time or date:
- Contact the movers you have reserved to inform them of the
modifications
- If the modifications include a change to
the number of movers or hours, and you've
already spoken with your mover, contact
Customer Support at (888) 354-8303 so we
may update your reservation
Reschedule
(Date/Time)
To change the date or time of your reserved
move contact the movers you have reserved to inform them of the
new date or time that you want to
reschedule to. It's important to note
that your mover's ability to accommodate
reschedules is based on date and time
availability, so we recommend providing as
much notice as possible. This is very
important during peak season.
Pending
Reservations
If your situation has changed, and you are no
longer sure of your moving dates or
destination, we offer pending status as a no
fee alternative to canceling your reservation.
Pending reservations are simply removed from
the active schedule, allowing them to be
rescheduled at a later date. You may keep your
reservation in pending status for up to one
year. Although you may take advantage of our
pending reservation option at no additional
charge, you are still required to provide at
least 24 hours notice prior to your originally
scheduled service, otherwise your reservation
is subject to a $150.00 No Show Fee.
Additionally, in an effort to accommodate the
uncertainty of the relocation process, we
allow the deposit for your pending reservation
to be applied to any location that we service.
For example, if your moving services were
originally scheduled in Richmond, Virginia,
but you end up moving to Houston, Texas, your
pending reservation deposit can be applied to
your new destination.
Cancel
If you do not wish to reschedule your
reservation please see: Cancel My
Reservation