If your situation has changed, and you are no longer sure of your moving dates or destination, we offer pending status as a no fee alternative to canceling your reservation. Pending reservations are simply removed from the active schedule, allowing them to be rescheduled at a later date. You may keep your reservation in pending status for up to one year. Although you may take advantage of our pending reservation option at no additional charge, you are still required to provide us with at least 24 hours notice prior to your originally scheduled service, otherwise your reservation is subject to a $150.00 No Show Fee.
Additionally, in an effort to accommodate the uncertainty of the relocation process, we allow your pending reservation to be applied to any location that we service. For example, if your moving services were originally scheduled in Richmond, Virginia, but you end up moving to Houston, Texas, your pending reservation can be applied to your new destination.
We will gladly reschedule your reservation at your request. There are no fees to reschedule provided that you give us at least 24 hours notice. Reschedule requests received less than 24 hours prior to your scheduled service are subject to a $150.00 (per reservation) No Show Fee.