Your company profile may be visible or filtered
in search results depending on the search
parameters and the rules you've configured in
your location settings. For instance, if you
have a rule enabled that indicates you do not
move upright pianos, and the search request
has an upright piano, then your company will
be filtered (not shown) in the results.
If you believe your company is not being
displayed in results correctly you should
troubleshoot your settings to determine why.
As detailed below, result filtering is
primarily based on your location settings.
Specifically, your availability, rates,
service rules and credentials.
Understanding Results Filters
A company may be filtered (or not filtered)
based on either automatic or applied filters.
Automatic Filters
Automatic
filters use dynamic data to determine which
results should be shown and which should be
filtered. These include:
- Day of Service: The
requested date conflicts with your
availability rules.
- Max Distance: The location where
service is required exceeds your maximum
distance setting
Applied Filters
Applied filters are used to update/refine
results after the initial search has been
completed. These include:
- Crew Size: The request is for a
crew size that you do not offer or have
not set rates for
- Minimum Hours: The request is
for a lower number of hours than you
require
- Credentials: The request
requires a specific credential type
that you do not have associated with
your account
- Heavy Items: The request
requires the movement of a heavy item
and the search parameters do not meet
your requirements
- Equipment: The request
requires the mover to provide specific
equipment that you do not provide
- Services: The request requires
the mover to provide a specific
service that you do not provide