The travel charge is a fee that our system calculates to compensate you for your travel to and from the customer's location. The travel charge is the total sum of your calculated travel fee and surcharge settings.

This article provides you with a better understanding of the two components of the travel charge so you can configure your settings correctly.

Settings are location-specific. If you have multiple locations associated with your account, you can configure the settings for each independently of the others.

Travel Fee

The travel fee helps you cover everyday expenses associated with driving to/from the customer's location. You can configure this setting based on per-mile or flat rate methodology.

Ordinary parking expenses should be factored into your travel fee settings. For locations that regularly incur extraordinary parking expenses, such as in Manhattan or during special events, refer to parking obligations for additional options.

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Setting a surcharge enables you to apply an extra fee for specific zip codes. This feature is handy if there are areas within your service radius that require additional costs for servicing, such as tolls and ferries. We designed our surcharge feature to help you target specific zip codes without affecting those areas where your travel fee settings cover the cost of servicing.

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