Update as of July 2021 

We still recommend following the below protocol for COVID-19 situations, but we will require proof of a positive COVID-19 test before waiving any cancellation fees. 

As the COVID-19 pandemic continues to impact our country, we want you to know that we are doing all we can to deliver the best possible customer experience, and our top priority is your safety, as well as the safety of the movers that we work with.

We will continue to monitor the business recommendations of the Centers for Disease Control and Prevention and The World Health Organization, and monitor the CDC recommendations daily to ensure that we're maintaining proper safety and health regulations.

For Customers

We know that planning a move right now is even more difficult and stressful than usual. While nobody can say for certain what will happen tomorrow or next month, we want you to feel comfortable knowing that we're staying on top of national health and safety guidelines, and our platform remains operational allowing you to book movers all across the country. We also have relaxed our cancellation policies, so if your move has been impacted by COVID-19 we just require 24 hours notice.

What can I do to prepare for my move?

There are things that you can do to help everyone remain safe and healthy. This includes:

  • Clean and sanitize furniture and boxes before the movers arrive
  • Have anti-bacterial hand soap available
  • Maintain a six-foot distance from the movers while they work
  • Wear masks or face coverings
  • For 'Move-Outs': Schedule your water to be turned off the day after your move. This will allow everyone to wash their hands properly
  • Minimize the number of people who will be on-site on moving day, such as friends and family
  • Refrain from assisting with the move while the movers are on-site
  • Have household cleaner or anti-bacterial wipes available to clean surfaces and objects that people touch often
  • Since doorknobs are hot spots for germs, we suggest propping open all doors so that the movers won't have to touch them (weather permitting)
  • Be in contact with the movers before the move date to ensure you're both on the same page with health and safety standards and come up with a backup plan- just in case. You can find the movers number in your request summary.
  • If you are sick or feeling symptoms, contact the movers to consider rescheduling, or we can put your reservation on hold until you have a new date

For Movers

What if my business has been affected by coronavirus?

You should let potential customers know if you’ve made changes to your daily operations by updating your account.

  • If your availability has changed update your calendar. If this impacts any of your customers be sure to communicate that with them immediately and try to come up with a backup plan
  • Make sure customers can contact the right people by verifying that your contact information is correct. Consider adding a secondary contact if you don't already have one
  • When customers find you on MovingLabor.com they’ll also see your business description. This should be kept up-to-date with any recent changes or updates if you are temporarily down or reduced crew sizes due to COVID
  • Prepare for fluctuations in demand. If you need to supplement lost revenue consider optimizing your profile to encourage more customers to book you
  • If you need to suspend operations entirely you can change your profile status to inactive
What measures can I take to protect my movers and customers?

Always follow the recommendations from the Centers for Disease Control and Prevention, but some key tips to follow are:

  • When receiving a new request you should always contact the customer directly to introduce yourself, but this is also an especially smart time to address any concerns related to the virus. We highly recommend making additional follow up calls closer to the move date so that any changes or concerns are properly communicated and/or backup plans can be made
  • Ensure that you're actively monitoring the health of your movers. If a mover becomes symptomatic or begins to show signs of being sick they must stay home to reduce the spreading of the virus. Immediately contact the customer and MLC if this impacts a customer reservation
  • Make sure your crews are properly stocked and using masks, gloves, hand sanitizer, or similar disinfecting supplies. It may also be a good idea to keep them stocked with soap in case the houses they're moving have running water for them to wash their hands before/after
  • Utilize an e-sign application to allow for contactless work order signing
  • Consider suggesting your customers use their contactless-enabled cards or digital wallet (Google Pay, Apple Pay, Paypal, Zelle, etc) to pay their balance
  • Clean and disinfect your moving equipment and credit card reader after each job. [Learn how to properly clean your card reader]
  • Whenever possible, maintain a six-foot distance from the customer and anyone else who may be on site aside from the movers.
What if we do not feel safe servicing a move?

If you feel that a move presents a health risk to you, your movers, or the customer, you should communicate with the customer and contact Vendor Support immediately.