Changelog history for the vendor portal.
10/26/2020
- Your dashboard has a fresh new look! View
pending requests, upcoming moves, new
customer reviews, and recent news right
from your dashboard
- The new/pending request grid has been
removed. You can now see this information
in the updated tabbed panel for pending
and upcoming
- We've also given the 'review detail' view
a makeover. Now when you are viewing an
individual review you'll only see the
information that is most important
- Issues with some dashboard cards, like
your ranking in search and the performance
summary, breaking on smaller screens have
been resolved
10/13/2020
- We've added hours
of operation functionality which
allows you to set your default working
hours
- Your operating hours are now shown to
potential customers in search results as
well as on your public profile
- You can now set the arrival window that
you require for each day of the week. You
can also configure this for same day and
next day requests, if you accept
them
- Hours of operation will alleviate the need
to block dates and times for many vendors.
But, when you do need to block dates,
we've made the process easier by
eliminating the extra work. In most cases
you will not be required to delete a
conflicting blocked date when adding a new
one
9/5/2020
- We've redesigned public profile's! We now
show additional performance and company
data, such as your hourly rate for two
movers, response time, and maximum
distance (that you will travel). The
layout has been optimized for better
responsiveness as well. Note: We
will soon be showing even more company
data, like acceptance rate, number of
no-shows, and your hours of
operation
- On 8/19/2020 we released performance badges,
which were visible in search results. As
of today, performance badges are now also
shown on your public profile and on mover
cards in our city, county and state
landing pages
- We made substantial changes to our quality
ranking algorithm. Ranking is now more
balanced, while still weighting our most
important indicators. This change also has
an impact on newer vendors, giving them
more visibility in results
8/19/2020
- You can now earn
badges for exceptional
performance. These badges will be
displayed in
search results and on your
public profile (as of 9/5/2020). Companies
that are awarded
a badge will also receive a slight boost
in our search results
- We are now actively watching for customer
zip codes that we believe may be on a
military base, and then providing
information to both the vendor and customer. The goal behind this
feature is to make sure the customer
informs you that they are located on a
military base and what the requirements
for getting on base are. In the past we've
found that many times this is not fully
communicated to the movers, or the movers
fail to fully understand the requirements
to get on base. If we believe a customer
zip code is on a military base you will
now see a small alert near their address
when viewing the work order details
8/18/2020
- When interacting with the calendar some
users encountered an error when clicking
the "24-hour" view button
- Similar to the service setting issue that
was resolved on 8/10, some users reported
settings for a specific service would not
show correctly. Instead, the options shown
would be for a different service
8/10/2020
- When configuring services there were rare
instances where a setting that did not
belong to the service currently selected
would be shown. This most often occurred
when viewing 'packing services'
- In rare instances some vendors encountered
an error while configuring settings
8/6/2020
- Vendors that have applied to join our
platform can now edit and resubmit their
application
- In some cases, applicants that have been
rejected can edit and resubmit their
application for reconsideration
7/22/2020
- Tips for improving your profile to get
more bookings are now shown on your
dashboard (when applicable)
- Dashboard ranking cards will not be shown
for locations that are inactive
7/13/2020
- When viewing a work order there were rare
instances where a single location would
show twice, making it appear as though
there were actually two locations. This
has been resolved and should no longer
occur
- The image gallery now prevents you from
uploading more than 8 images. Once 8
images have been added the upload function
will no longer be shown
- Applicants that have completed the
application process can now see their
application status: Settings > Locations (your status is
displayed at the top of this
section)
- An error is no longer generated when
viewing older, Pre-SPP work orders (any
order before 4/12/2018)
7/8/2020
- You can now see all upcoming moves on your
dashboard. We'll list all moves scheduled
in the next 7 days for quick
reference
- Resolved a bug that would generate an
error if you attempted to configure
settings for a new location before the
location was saved. You are now required
to save new locations before any settings
can be configured
- Resolved a bug that had the potential to
generate an error if two independent user
sessions were logged into the same
account
6/28/2020
If you have feedback
about these changes please let us
know. Note: We will be updating
our documentation to reflect these changes
over the next few weeks.
- Local ranking data to show how your
company compares to the
competition in our results
- Tips to help you set competitive rates
based on your local market
- Dynamic recommendations to help you get
more
bookings
- A new image gallery so you can add your
logo and other professional images to your
profile. Approved images
will eventually be shown on your public
profile and in booking results
- The entire portal is now fully responsive
to all device sizes
- An improved dashboard that provides a
quick summary of the most important
information
- A single dashboard grid to show pending
and unconfirmed requests
- Your calendar can now be easily accessed
via the main menu
- The availability calendar has been
optimized for all users, but especially
mobile users
- A notification tool to allow you to
view important updates
- When working with credentials, we no
longer require attachments to be PDF.
Common file types, including jpg and png,
are now accepted
- We've increased the allowable size for
attachments when uploading
- An attachment is required to submit a
credential
- Improved usability of form inputs and
validation messages
- Your location settings are now displayed
on a single page. This will allow for
easier navigation and
editing
- A better representation of which settings
are configured, and which are not
- Your location address is now validated for
accuracy
- An improved layout and design to the work
order view
- 'Add Location' is now visible when in your
locations list
5/1/2020
- Customers now have the option to search
and book one mover
2/24/2020
- Moving companies that apply to be listed
on MovingLabor.com can now manage
and complete their application
online. Once the application has
been submitted for review you can monitor
the progress of your application from the
online portal as well
- Performance
violations are now fully managed
within our software. If a performance
violation is added to your account you
will be able to see the details from
within your portal. In situations where
the violation is related to a specific
booking request, you will be able to see
the information when viewing that request.
Depending on the severity of the violation
you may also receive email notifications
and notifications when you log in to the
portal
- Live chat has been added to your portal.
When Vendor Support is available by live
chat you will see an icon in the lower
right corner of your screen
12/28/2019
- Our optimized ranking algorithm, which
determines where vendors appear in our
results, is now live.
- We've updated how we interpret your 'Same
Day' availability. A request is
considered to be ‘Same Day’ if it is
submitted after 10pm the day before the
date of service
8/13/2019
- View your availability calendar in an
external calendar using your calendar feed (iCal)
- When viewing work order details the page
will no longer reload automatically unless
the work order information has been
changed
8/8/2019
- You can now specify if you offer a one
mover option. NOTE: We're giving
vendors early access to allow
sufficient time to configure this
setting,
should you want to offer the one mover
option. However, users searching
MovingLabor.com will not be given the
option to book one mover until the end
of
October
- Minor improvements to how we determine
your acceptance rate. The modification
will provide a more accurate score than
the previous implementation
7/24/2019
- When a search
originates from your company
profile we now automatically push
your company to the top of the search
results
- We've given response rates a friendlier
naming convention. You'll now see
descriptive text like, or ,
instead of the literal hours and
minutes
7/16/2019
- When viewing a pending request, you
will now see how long the request has been
waiting for your response
- When viewing a request that you have
responded to, you will now see
your response rate for that request
- The form inputs on the Locations tab have been moved to a more optimal
layout with better spacing
- The service rule Basic/Standard
Tools are now only visible when
you
have Assembly/Disassembly set to yes
- If you have more than one location, you
can now add a unique public profile
description for each. The public profile
description has been moved to your Locations profile
7/11/2019
- Username can now be changed
- When viewing a specific work order, if any
data is changed or updated the view will
automatically reload
- Booking requests that are pending a
response now show on your
availability calendar, next to the
customer name
- Password visibility toggle now works after
a save event
- When changing your zip code in your Account, the city and state now
update immediately
7/1/2019
- In your account settings, you can now
toggle the visibility of the password
input
- We now show an alert at the top of your
screen when you have one or more pending
booking requests. This alert is visible on
all pages
- In the work order detail view the customer
phone number is now clickable. On most
devices, this will copy the phone number
to your dialer
- In the work order detail view, if the work
order has more than one location, you now
(correctly) see all details for the second
location
6/25/2019
Numerous improvements made within the My
Locations view.
- Performance metrics can now be found on
your Locations tab. Metrics shown
include your full request history,
including the number of accepted, declined
and expired. You can also see your performance
scores for Acceptance Rate and
Response Rate
- When a customer has submitted a review you
will now see their rating in your work
order grid
- When a customer has submitted a review you
will now find a summary of their rating in
the work order detail view. A button is
also provided that will allow you to view
the entire review and provide a public
response
- When viewing a specific work order you
will now see the additional services you
offer (based on your service rules) near the rate details
- Work orders can now be found in the My
Locations view. If you have
multiple locations you will find that the
work order grid only shows records that
were serviced by the location you are
currently viewing
- The Reviews menu item has been
removed. Customer review information is
now shown in the work order detail view
- If you have a secondary email address you
can now toggle whether that email should
also receive system notifications
6/5/2019
Improvements to our logic for heavy item
service rules, and the crew sizes you offer.
- Service Rules: When setting the Minimum Number of Movers option you
will only be able to choose a crew size if
you offer it (based on your rate
settings)
- Service Rules: A 6 Mover crew size
is now available when setting
the Minimum Number of Movers
- Rates: If you decide to stop
offering a specific crew size, and that
crew size is set as the Minimum Number
of Movers for any service rule,
you will first be required to update those
service rules to a crew size that you
offer (via an on-screen prompt)
5/21/2019
Minor bug fixes and improvements.
- The dashboard is now fully responsive
- On the login screen, you can now toggle
the visibility of the password input
- A 'week' view has been added to the
availability calendar
- New availability calendar events can now
be added from a mobile device
- Smaller devices can now scroll left and
right when the calendar is larger than
your screen
- When adding or updating your location zip
code the city and state values will
auto-populate immediately. You no longer
have to save your changes first
- In the work order detail view, if a move
has a firm arrival time we now
display that time in the correct format
5/13/2019
You can now configure advanced availability settings for your
locations. This feature extends the basic
availability settings, allowing you to block
dates and times, giving you greater control
over when you show as available to potential
customers.
- A new availability calendar will show your
pending and accepted requests, as well as
days that you have blocked
- Interact with the calendar to block your
booked or unavailable dates. Dates can be
blocked individually or by date range
- In addition to blocking dates, you can
also block times. A time range can be
blocked for a single day, or you can
include a time when blocking a date range
- Edit or delete existing blocked date
records
- Using the new availability calendar you
can override any basic availability
configuration that is set as Available. You can do this by
blocking a date that would otherwise show
you as available. For example, if you are Available on Sunday's but you
blocked a specific Sunday in June, then
you would not be shown as available on
that Sunday
3/19/2019
We've (finally) released the booking request
expiration process. This process took longer
than expected, but the extra time allowed us
to add functionality that we think will
benefit both vendors and customers. Learn more
about the new response
period and how
to respond to a booking request.
- A process that will automatically remind,
extend and expire a pending booking
request
- A reminder email will be sent if a
response has not been received after 12
hours
- Conditional logic will determine if a
booking request should be extended beyond
the initial 24 hours, or if it should be
expired
- When a request is extended you will be
notified by email, and the work order
detail will be updated to reflect the new
expiration date/time
- Expired booking requests will now be shown
in 'Expired' status in your request
history
2/6/2019
Minor change to flat-rate travel
fee settings.
Added new mileage ranges for the flat
rate setting. Previously, 100 Miles
Or More was the only setting for 100+
miles. You now have the ability to configure
these additional ranges: 100-150 Miles, 150-200 Miles, and 200-250
Miles.
You will no longer be prompted to save when
switching between flat rate and per
mile if you do not have any unsaved
data.
1/25/2019
In this release, we've updated the design,
layout, and organization of important data in
the PDF work order.
- Added space to write-in damages under the
corresponding pre-move waiver
- A 'Review your movers' notice has
been added just above the customer
signature area
- The positioning of the core sections
- Grouped related data together as a single
string (e.g. # Movers / # Hours are now
shown together)
- Moved both job and heavy items notes into
the job summary section
- Notes now have more space available
- We now conditionally hide empty values (e.g. the address2 line is hidden if
there isn't one)
- Rate breakdown table has a simplified
design
- Rate line items that have a $0 value will
now be shown as $0.00
- The customer signature area is now more
obvious
- For locations that have stair access, we
now properly display the floor description (e.g. 2nd floor)
1/11/2019
This release incorporates a complete redesign
of your public profile. It is your profile
that potential customers often see first, and
it's an important part of the customer
experience and booking process.
- Improved placement and visibility of your
company name and rating summary in the
header position
- Removed the tabbed layout. Your profile is
now a full width, a single-page layout
that is broken into sections
- Improved placement of your company
description (about us)
- Better visibility of your available
services and equipment ( based
on your service rules)
- Improved styling of the cards that
display customer reviews and your active
credentials
- Redesigned rating and review summary
section. We've given more visibility to
your rating breakdown, as well as
individual customer reviews and your
review responses
12/10/2018
This release affects the view in My
Moves.
- Booking requests in Availability status are now shown at the top of results
- Booking requests in Availability status are now shown in blue text
- Booking requests in Unconfirmed status are now shown in red text
The hyperlink to an individual work order
detail is now in the 'Request #' column
12/4/2018
This release incorporates improvements to the
accept, decline and confirm functions.
During the accept, decline and confirm process
the user will be prompted to confirm the
action. The selection will not be processed
unless the user clicks "Yes" to this prompt.
Once the selection has been confirmed the user
will be unable to make another or duplicate,
selection. This is a safety designed to
prevent processing of the same action more
than once.
10/19/2018
This release includes an overhaul of the work
order detail view, as well as your customer
review history.
- The entire view is fully responsive
- Request # is now shown
- 'Back to results' navigation added
- Review history records may be shown in
different color text
- A color legend has been added to define
what these colors mean
- Better display of accept/decline and
confirm functions
- Expiration date/time has greater
visibility
- Expiration date/time no longer shown once
the request has been responded to
- Move date now shows the day of the week
- Arrival window time format normalized
(h:mm)
- Download Work Order button moved to
a more prominent position
- All note fields are now positioned with
related information (e.g. location
notes are now shown with the location
details)
- Move method details are now displayed
conditionally
- Access conditions are now displayed
conditionally
- Alt phone # is now displayed conditionally
10/1/2018
This release includes changes to the vendor
login screen.
The login form is now fully responsive.
Login inputs are larger with a more intuitive
design.
Login validation messages and functions, such
as 'forgot password', are more
informative and easier to understand.
2/21/2018
This release includes long-awaited availability settings. Your company will be
included or filtered from results
automatically based on your availability
settings beginning with the release
of SPP. You can find the availability
settings in your portal by navigating to the Availability tab in your location
profile.
Set global rules for your availability on
Saturday and Sunday
Set global rules for your same day and next day
availability
You will be prompted if you attempt to leave a
screen with unsaved information
The 'Saved' notification will now clear
completely. This notification previously
remained on the screen when a save error
occurred, causing confusion
10/20/2017
We have completed the development of the first
phase of Supplier Provided Pricing (SPP). This
long awaiting improvement will eventually
replace our standard pricing with your own
hourly rates.
The first phase, the ability to add and edit
your own rates, is now live in your portal and
can be found on your Rates tab, in your
location profile.
Set rates for up to 12 movers
A globally configured 'maximum distance'
setting
A setting for each crew size to set the maximum
acceptable distance for a 2-Hour minimum
The maximum acceptable distance for a 2-Hour
minimum setting now allows an "Always
Require a 3HR Minimum" selection