Knowledge Base

All Articles

Availability Settings
Booking Request Vs Reservation
Credentials Overview
Health and Safety Standards (Covid-19)
Image Gallery
Is My Moving Company Qualified?
Location Settings
Logging in to Your Vendor Account
Overview of Services
Performance Scores
Setting Your Mover Rates
Travel Charge Overview
Who Are The Movers?
Background Check
Hours of Operation and Arrival Windows
How To Set Your Travel Fee
Image Guidelines
Modify or Reschedule
Reset Or Change Your Password
Service Rules: Heavy Items
Understanding Max Distance
Where Are My Booking Requests?
Working With Locations
Availability Calendar
Business License
Cancel My Reservation
Change My Username
Honoring Your Pricing
I Have Questions About Listing My Company
Image Moderation
Location Status
Responding to a Booking Request
Service Rules: Equipment & Materials
Hourly Rate Premiums
How Do I List My Moving Company?
How To Configure A Surcharge
Insurance
Managing Multiple Locations
Managing Your Availability Calendar
Minimum & Additional Hours
Service Rules: Specialty Items
Cannot Submit Application, 'You Already Have An Account'
How to Add Locations
How to Download a Work Order and Add Private Notes
Name Registration
Service Rules: Specialty Services
Calendar Feed Setup
How Do I Submit Credentials?
How to Complete Your Application
How to Configure Your Services
Updating My Address
View, Add, or Update A Credential
Check Your Application Status
Do My Credentials Expire?
Piano Moving
How Long Will it Take to Review my Application?
Can I Edit & Resubmit My Application?
Filtering of My Profile in Search Results
Get More Jobs: Your Profile Vs. The Competition
What Factors Affect My Rank In Search Results?
Additional Hourly Rate
Are different price or package options available?
Are the movers background checked?
Are the movers bonded?
Are the movers insured?
Are there any hidden fees?
Are you affiliated with U-Haul®?
Booking Request: Declined or Expired
Booking Request: Included & Available Options
Booking Request: Payment Error
Booking Request: Response Period
Booking Request: What Each Status Means
Bug Reporting (Website Issue)
Can I Change My Company Name?
Can I contact the movers directly?
Can I edit my review?
Can I Help The Movers?
Can I keep clothes in my dresser drawers?
Can I load in one state and unload in another?
Can I review my movers?
Can I schedule loading and unloading on the same day?
Can I schedule movers for weekends or holidays?
Can I schedule movers if I won't be at the location?
Can I set my own hourly rates?
Can I use a different payment method for the balance?
Can My Account Be Deactivated?
Can the movers drive my rental truck?
Can the movers install the bulkhead in my trailer?
Can the movers operate a forklift?
Can the movers pack boxes?
Can you bill my credit card for the balance?
Can you help me choose a truck or storage company?
Can you load my vehicle into a shipping container?
Cancel A Booking Request
Cannot View PDF's (Safari Browser)
Change My Quote Details
Changes to How Vendors Collect Payments in 2019
Collecting Payment
Communicating With MovingLabor.com
Company Description
Completing the Work Order (Correctly)
Customer Communication: Best Practices
Customer No Show
Customer Summary (Confirmation)
Delete My Profile
Disconnect & Reconnect Appliances
Do I need a parking permit?
Do I need rope or tie downs?
Do you charge a travel fee?
Do you come to my home to issue a quote?
Do you provide a moving truck?
Do you provide lumpers for moving companies?
Do You Service Canada?
Do you service my area?
Earning Profile Badges
Enable Text Message (SMS) Communication
Flight of Stairs
Getting Started: How to Configure Your Account
Heavy Items
Help Receiving Emails From Us
Help with e-sign documents
How Can I Find My Public Profile?
How Can I Pay the Balance Due?
How can I request a certificate of insurance?
How Do I Get Paid?
How Do I Pack a Flat Screen TV?
How Do I Request a Receipt?
How do I reserve more than the minimum hours?
How do I schedule if I don't know when my shipment will arrive?
How do I schedule if I have a reserved elevator?
How do I schedule with a live load?
How Far in Advance Should I Schedule Movers?
How long will my move take?
How many movers do I need?
How many moving boxes do I need?
How much does moving labor cost?
How to Rebook with Another Mover
How to Submit High Quality Documents and Images
Introduction to SPP
Is a deposit required to reserve my move?
Is My Information Safe?
Is my Move Date Available?
Is There A Minimum Time Requirement?
License & Insurance
Modify A Booking Request
Most Common Checkout Questions
Moving a Motorcycle, Riding Lawn Mower, ATV or Similar
Moving on a Military Base
My Address Is Not Recognized
My Application Has Been Approved, Now What?
Parking Obligations
Performance of Labor-Only Services (Expectations of Vendor)
Promote Your Profile
Public Profile Overview
Quote Expiration
Reassigned Booking Request
Release Notes
Report An Inappropriate Review
Resolving a Bad Customer Review
Resolving Address Validation Issues
Same Day & Next Day Moves
Scheduling Accepted Moves: Minimums Vs. Realistic Expectations
Services NOT Provided
Should I tip the movers?
Submit A Booking Request
Submit Completed Paperwork
Terminology & Definitions
Unable to Service A Reserved Move
Understanding "Do Not Bill" Jobs
Understanding "Does Not Meet Filter Criteria" In Results
Understanding Arrival Windows
Upload Job Photos
Using a Mobile Device to Complete a Work Order
Vendor Guide to SPP: Program Changes
Vendor No Show
Vendor Tax Documents
View and Respond to Customer Reviews
Viewing Photos of Your Completed Move
What are the Badges on Mover Profiles?
What equipment will the movers provide?
What exactly do you do?
What happens if my items are damaged?
What if I am using an international shipping container?
What if I have items in my attic?
What if I have multiple name registrations?
What if I need more than 4 movers?
What if I need packing materials?
What If I Only Need One Mover?
What if I only want the movers for the minimum time?
What if my Move Date or Time is not Available?
What if my move has multiple locations?
What if My Mover Doesn't Show Up?
What if my truck breaks down or my shipment is delayed?
What if there is bad weather on my moving day?
What is a Performance Violation?
What is an arrival window?
What is considered a local move?
What is the difference between a travel fee and drive time?
What size moving truck should I rent?
When does billable time begin?
When is my credit card charged?
When is the Peak Moving Season?
Why do I Have an Outstanding Balance?
Why does my location require a travel fee?
Why Was My Application Rejected?
Why was my credential rejected?
Why would I need movers without the truck?
Will the movers assemble/disassemble furniture?
Will the movers hang TV's, pictures, mirrors or art?
Will the movers pad and wrap my furniture?
Will the movers put my items in the correct rooms?
Your Price in Search Results (Rate Calculation)